Caple / Dishwasher / BR2
The door feels too heavy
Stop using a door that drops unexpectedly or feels unsafe to support. Tell us whether it has a furniture panel and whether the problem involves weight, alignment or catching the plinth. Leave springs and hinges assembled. A model photograph and a view of the closed front help identify the fitting arrangement.
Compare this observation: the machine does not fill
Explain what happens after Start: silence, a drain sound, a short fill or a displayed message. Mention recent work under the sink or an appliance move. Do not loosen the inlet connection or pull out a fitted dishwasher. The first actions in the programme help distinguish the complaint without predicting the failed component.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the door feels too heavy” establish the failed part?
No. Describe that observation separately from “the machine does not fill”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.