Candy / Washing machine / BR6
Water appears at the front
Stop the appliance when water appears and keep away from wet electrical fittings. From a dry position, describe the first visible location and the programme stage. Do not slide the machine out to find the source. Mention unusual foam or water near the dispenser; different water paths can produce a similar puddle.
Compare this observation: a knock develops as the speed rises
Stop using the machine if it knocks heavily or moves as the spin builds. Describe when the sound begins and whether it repeats with drum movement. Do not steady a moving cabinet by hand or reach behind it. Include the model and any recent move so the arrangement can be assessed safely.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Orpington address
For Orpington, include the full BR6 postcode before asking about an appointment. Model suitability, charge and available work are confirmed with the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “water appears at the front” establish the failed part?
No. Describe that observation separately from “a knock develops as the speed rises”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.