Candy / Washing machine / BR2
The door will not release
Note whether the machine still indicates an active programme, a warning or a completed cycle. Say whether water remains visible through the door. Keep the handle intact and do not try to release the lock with tools. The display state and programme stage are more useful than guessing which locking part is required.
Compare this observation: the programme stops at filling
Describe the first minute of the attempted programme: lights, sounds and any water entering. Mention whether the appliance was recently moved or a nearby water connection changed. Keep checks external and leave hoses attached. These observations help separate an interrupted start from a filling complaint without assuming a particular component has failed.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the door will not release” establish the failed part?
No. Describe that observation separately from “the programme stops at filling”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.