Candy / Washer dryer / BR4
The drum turns unevenly
Identify the operation during which the drum movement changes: washing, fast spin or drying. Different stages can use different turning patterns. Describe a new noise or interruption separately from ordinary reversals. Keep hands clear of a moving drum and do not open the cabinet; the model and stage help make the report useful.
Compare this observation: the door stays locked after drying
Explain whether the display shows completion, cooling or an error after drying. Give the time already allowed for the normal release described in the manual. Do not prise the handle or attempt an emergency release without the correct instructions. Tell us about visible water and any unusual heat when requesting advice.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the West Wickham address
Give the full BR4 postcode and days when someone can provide access. We offer Monday–Thursday appointments, with the actual slot confirmed by the team.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the drum turns unevenly” establish the failed part?
No. Describe that observation separately from “the door stays locked after drying”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.