Candy / Tumble dryer / BR8
The control panel has no lights
Tell us whether the panel is entirely dark or responds briefly when selected. Mention any earlier intermittent operation, burning smell or supply protection event. Do not open the controls or repeatedly reset a circuit. Leave the appliance unused if electrical damage is suspected and arrange an appropriate professional assessment.
Compare this observation: a scraping or thumping sound appears
Stop using the dryer if a new scrape, heavy thump or displaced drum is noticed. Describe whether the sound repeats during rotation or only at starting. Do not reach into the cabinet or keep restarting it to clear the sound. Include the exact model and any recent move or loading change.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Swanley address
Swanley enquiries need the complete BR8 address and the actual appliance or specialist unit. The online request starts a conversation; it does not reserve a visit by itself.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the control panel has no lights” establish the failed part?
No. Describe that observation separately from “a scraping or thumping sound appears”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.