Candy / Dishwasher / BR2
A continuous pump sound continues
Stop use if pumping continues unusually when no normal programme is progressing. Note when the sound begins and any display message. Do not tilt the appliance or defeat a protective system to make it quiet. Persistent pumping can be a response to another condition, so the motor sound alone is not a diagnosis.
Compare this observation: the machine does not fill
Explain what happens after Start: silence, a drain sound, a short fill or a displayed message. Mention recent work under the sink or an appliance move. Do not loosen the inlet connection or pull out a fitted dishwasher. The first actions in the programme help distinguish the complaint without predicting the failed component.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “a continuous pump sound continues” establish the failed part?
No. Describe that observation separately from “the machine does not fill”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.