Britannia / Electric hob / BR7
A zone heats unpredictably
Stop using a zone that seems to heat without dependable control. Record the selected level and whether heating stayed on, changed unexpectedly or stopped. Do not carry on cooking to reproduce the behaviour. Give the model and hob type so the control and heating arrangement can be assessed appropriately.
Compare this observation: an induction zone does not recognise a pan
Explain whether the issue concerns one pan, one zone or all ordinary compatible cookware already used successfully. Include any pan symbol or warning. Do not remove the hob glass or access electronics. The aim is to distinguish a cookware-related observation from a zone complaint before model-specific checks are planned.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Chislehurst address
For Chislehurst, provide the complete BR7 postcode and describe the equipment location inside the property. Include any fitted furniture door or restricted access.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “a zone heats unpredictably” establish the failed part?
No. Describe that observation separately from “an induction zone does not recognise a pan”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.