Bosch / Washer dryer / BR2
The machine stops while warm
Stop using the washer dryer if it cuts out while unusually hot or produces a burning smell. Tell us approximately when the interruption occurred and what the display showed. Do not keep resetting it after cooling. The difference between a normal cooling stage and an abnormal stop needs the model and observed sequence.
Compare this observation: the drum turns unevenly
Identify the operation during which the drum movement changes: washing, fast spin or drying. Different stages can use different turning patterns. Describe a new noise or interruption separately from ordinary reversals. Keep hands clear of a moving drum and do not open the cabinet; the model and stage help make the report useful.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the machine stops while warm” establish the failed part?
No. Describe that observation separately from “the drum turns unevenly”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.