Bertazzoni / Electric oven / BR2
The grill has stopped working
Specify the grill function and whether the same cavity still works on another ordinary oven setting. Include any light, fan or display change. Do not handle a heating element or remove panels to look for damage. A grill-only failure needs its own description rather than being grouped with every no-heat complaint.
Compare this observation: the controls behave intermittently
Describe the control that responds inconsistently and whether it changes the function, temperature or displayed information. Mention spills or a recent power cut if relevant. Avoid spraying cleaner into controls. Stop use if heat cannot be controlled safely; intermittent behaviour needs inspection rather than a guessed electronic replacement.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Hayes address
Specify Hayes in Bromley, Kent, with the complete BR2 postcode. This avoids confusing the address with other places named Hayes.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
We do not invent a model catalogue for this brand. Send the exact label details for an individual check.
A useful question for the enquiry
Does “the grill has stopped working” establish the failed part?
No. Describe that observation separately from “the controls behave intermittently”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.