Beko / Electric hob / BR1
Touch controls do not respond
Describe whether the controls are dark, locked or lit but unresponsive. Include any symbol shown and whether the surface was recently cleaned or affected by a spill. Follow only the normal user-lock instructions for the model. Do not spray liquid into controls or infer a failed circuit board from touch behaviour alone.
Compare this observation: a warning appears when cooking starts
Write the warning exactly and describe when it appears relative to switching on or placing cookware. Say whether it affects one zone or the whole hob. Avoid treating similar codes on different models as the same failure. Keep internal checks for an assessment and include the complete product identification.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Bromley address
For a Bromley address, include the full BR1 postcode and entry arrangements. The district alone does not identify the property or confirm the visit.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “touch controls do not respond” establish the failed part?
No. Describe that observation separately from “a warning appears when cooking starts”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.