AEG / Electric oven / BR1 / BR2
One cavity works and the other fails
For a double oven, explain which cavity works and which does not. Record the functions tried during ordinary use and any message already seen. Leave electrical checks to the engineer rather than testing internal connections. Separate cavity details make the enquiry more precise than reporting the entire cooker as dead.
Compare this observation: the oven overheats
Stop using an oven that appears to heat without reliable control. Describe the selected setting and the change noticed during familiar cooking, without carrying out further test runs. Do not adjust internal temperature controls. Provide the model and whether the fault concerns one cavity or several functions when arranging assessment.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Bickley address
Bickley addresses can use BR1 or BR2. Keep the complete postcode with the house or flat identifier rather than choosing a district from the town name.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “one cavity works and the other fails” establish the failed part?
No. Describe that observation separately from “the oven overheats”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.