AEG / Electric hob / BR3
One zone will not heat
Tell us the hob type and exact zone that no longer heats. Describe whether other zones and the display remain normal. A zone position is not sufficient to identify a component, especially across different technologies. Keep the glass and underside assembled, and supply the full model from a safely visible label.
Compare this observation: an induction zone does not recognise a pan
Explain whether the issue concerns one pan, one zone or all ordinary compatible cookware already used successfully. Include any pan symbol or warning. Do not remove the hob glass or access electronics. The aim is to distinguish a cookware-related observation from a zone complaint before model-specific checks are planned.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Beckenham address
BR3 is the starting point for Beckenham. Include the full postcode and whether access involves a flat entrance, stairs or fitted cabinetry. Do not move the appliance to prepare a photograph.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “one zone will not heat” establish the failed part?
No. Describe that observation separately from “an induction zone does not recognise a pan”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.