AEG / Fridge / freezer / BR5
The unit has no visible power
Describe whether the light, display and ordinary operating sounds have all disappeared or only one feature has stopped. Mention a power interruption or supply work. Do not move a heavy appliance or open its electrics to investigate. Protect the contents and give the exact model before a visit is discussed.
Compare this observation: the fridge section is freezing food
Explain which foods or shelf positions are affected and whether the rest of the compartment behaves normally. Include the selected setting and recent changes. A freezing result can have several explanations, so do not assume a thermostat must be ordered. The model and pattern should guide the inspection.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Petts Wood address
Use the complete BR5 postcode for a Petts Wood enquiry. Keep the fault code separate from the model number; the two details identify different things.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the unit has no visible power” establish the failed part?
No. Describe that observation separately from “the fridge section is freezing food”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.