AEG / Fridge / freezer / BR2
The appliance makes a new noise
Compare the new sound with the appliance's usual behaviour: when it starts, how long it lasts and whether opening a door changes it. Include any temperature change too. A sound alone cannot identify a compressor problem. Model acceptance is checked first, and compressor replacement is outside this service.
Compare this observation: the display warns despite apparently cold food
Copy the warning and any displayed temperature instead of judging only by the feel of the food. Identify the affected compartment and when the indication began. Avoid repeatedly clearing alerts without noting them. The precise model is needed for a suitable conventional refrigeration enquiry, with sealed-system work excluded.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Keston address
Keep the Keston address, complete BR2 postcode and equipment details in one enquiry. A pump fault and an ordinary kitchen-appliance fault need different preparation.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “the appliance makes a new noise” establish the failed part?
No. Describe that observation separately from “the display warns despite apparently cold food”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.