AEG / Fridge / freezer / BR7
Water collects below the drawers
Explain whether the water is inside the fresh-food section, beneath the appliance or near a door. Protect food and keep clear of wet electrical areas. Do not force wire into an unfamiliar drain or introduce chemicals. Location and timing help distinguish different water paths without naming a replacement part.
Compare this observation: a door does not close evenly
Tell us whether a furniture panel is attached and describe any visible gap or change in alignment. Do not tilt the cabinet or adjust a heavy door as a temporary fix. Include the model and an external photograph. A closing complaint may affect temperature, but its exact cause needs assessment.
The fitting is behind a furniture panel.
Describe the panel, plinth and visible surroundings. Leave the appliance fitted; photographs and an access description are enough to begin.
For the Chislehurst address
For Chislehurst, provide the complete BR7 postcode and describe the equipment location inside the property. Include any fitted furniture door or restricted access.
Read the identity, not just the badge.
Quote the complete model and serial or service number from a safely visible label. Similar product names can hide different components. If the label is concealed, leave the appliance in place and tell us the model is unknown.
A manufacturer reference checked on 2026-10-26. Model identity does not confirm parts, stock or repair acceptance.
A useful question for the enquiry
Does “water collects below the drawers” establish the failed part?
No. Describe that observation separately from “a door does not close evenly”. Explain whether they began together or at different times, and include the fitting detail: the fitting is behind a furniture panel. The inspection can then consider the symptoms and safe access together.